Mid-level industry position
The ideal candidate will have previous exposure to CRM and CPQ systems, demonstrate strong technical aptitude, an understanding of business processes, a focus on user experience improvement, and a drive to improve sales effectiveness and efficiency through implementation and maintenance of Bio-Rad’s CPQ system along with other associated sales tools. The CPQ Analyst will work to achieve streamlined processes, superior quality of service, best cost position, and outstanding reliability and availability.
Work with the CRM team (salesforce.com) to ensure that sales tools work hand in hand to deliver maximum benefit to the Business.
Creates training plans and documentation as it applies to the CPQ system and other digital sales tools.
Develop test plans and conducts tests to software to ensure business requirements are met. Maintain systems to ensure reliability and performance.
Works with the business development team in translating general design requirements into system specifications, which they then implement in CPQ or other sales tools.
Gather system requirements through business process reviews, individual reviews, document analysis, collection of specific business scenarios, and site visits.
Deployment and maintenance of digital sales tools with a focus on configure, price, and quoting (CPQ) systems.
Act as a liaison between Marketing and other functions to drive CPQ and digital sales tools implementations.
Actively works on related projects to broaden experiences and help the business accomplish its goals.
Adhere to software migration, documentation storage and retention policies as it relates to IT audit requirements.
Learn new applications/platforms to support the job function as needed.
Adheres to on-going global CPQ-related initiatives and standards.
Support, maintain and develop interfaces between CPQ system and related business critical systems.
Resolves issues pertaining to CPQ. This includes issue identification and clarification, resolution tracking and communication of resolution to the user and/or user community.
Work effectively with remote team members, outsourced resources, and users to complete tasks.
Identifies and assists business partners in determining areas of improvement and automation opportunities to reduce business costs and increase business consistency and reliability.
Identifies options and recommends best business practices as they apply to sales force automation.
Bachelor’s degree from a four-year college or university preferred.
3-5 years Business Process or IT experience or other related experience.
Good analytical skills with the ability to translate business requirements into technical specifications.
Exposure to CRM and ERP systems.
Ability to effectively work in a team environment.
Good attention to detail, self-disciplined and excellent problem solving abilities.
Possesses organizational skills.
Good oral and written communication skills are required.
Good interpersonal skills with a positive attitude.
Commitment to deadlines and deliverables.
Ability to work under pressure and adhere to tight deadlines.
Must have experience working with quotes and order management teams.
Demonstrated competency in other common applications, such as Microsoft Word, Excel, PowerPoint, Project, Access, Visio and Outlook.
Medical devices background is preferred.
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 7,800 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.