The Role: Client is seeking an IT-Service Desk Support III resource to support and assist the GIL Agile department in Midland, TX. The manager is seeking an experienced Senior Desktop Support resource with familiarity in an Widows 10 OS environment, full MS Suite experience, and experience to image new machines. The ideal candidate should have a strong technical background, have the ability to communicate effectively with customers and team members, and willing to learn and contribute to the IT team. This assignment has the potential to extend per candidate performance. Summary: There Sr. Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.