The Freudenberg Group, a global technology group with 48,000 employees in some 60 countries, develops leading-edge technologies, and excellent products, solutions and services for more than 30 market segments. Freudenberg & Co. Kommanditgesellschaft, with its Headquarter in Weinheim, is the strategic parent company of the broadly diversified Group. Freudenberg Medical is a leading global manufacturer of components for medical devices, complex catheter systems for minimally-invasive surgery and total solutions for the biotech, healthcare and pharmaceutical industries.
Previous experience working with Salesforce.com to customize based on business needs. LOCAL Garita, Costa Rica Candidates ONLY
Own, negotiate, and manage Salesforce.com contracts for licensing, maintenance/support (including any 3rd party consulting/support)
Own and manage related budgets, monitor and manage spend accordingly
Identify and apply system updates, patches and version changes to ensure ongoing reliability/sustainability
Ensures there are established processes for system/data backup and recovery
Proactively monitors the system to identify issues or potential problems; initiates action plans as needed
Seeks, identifies, and deploys methods to optimize system performance, and processes for system usage
Setup/maintain user security and access controls – define/setup security roles, creates/maintains user accounts, passwords, and grants access accordingly
Collaborates with Data Privacy Officer (DPO) to ensure system data and usage complies with any and all applicable data privacy and protection laws/regulations
Oversees/monitors and resolves incidents and service requests related to the system
Collaborates with functional business leads to define process and system requirements
Oversee and/or perform system configuration changes and/or customization to meet business/user requirements – including data retrieval/reporting outputs/dashboards, etc. and integrations with other systems/applications
Collaborates with functional business leads to define process/procedures, and roles/responsibilities for system usage and data maintenance
Monitors/audits system usage and data for compliance – initiates corrective actions as/when needed
Define and employ change management process/procedures
Define, document, and implement process/procedure for system administration and usage, providing a standard method and training materials
Train key users globally via webinar and in person as necessary (“Train the trainer”)
BS Degree in Computer Science, Computer Information Systems, or other related field
3 to 5 years of experience in similar role, supporting SalesForce.com application
Applied knowledge and understanding of SalesForce.com platform and associated products/applications
Ability to configure and customize SalesForce.com via usage of the Application Programming Interface (API)
Applied knowledge of relational database structures
Knowledge and understanding of CRM components and processes
Knowledge and application of meta data maintenance best practices
Strong logical/analytical and process oriented thinking - Ability to breakdown and summarize complex or abundant information into smaller, more understandable pieces
Strong technical writing – including ability to document complex process flow diagrams
Basic project management - ability to effectively identify, sequence, prioritize and execute projects/tasks
Effectively lead/work with others; and resolve conflicts when required
Strategic thinking and ability to make decisions
Active listening, and strong communication skills; ability to effectively prepare for and conduct meetings or presentations
Familiarity with, and use of change management processes/procedures
Proficiency using Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office Applications
Willing to travel domestically & internationally as required.
Fluent English with excellent verbal and written skills
Excellent personal skills.
Leadership ability and organizational skills.
Must have the ability to work independently with minimal direct supervision
Certified Salesforce Administrator not required, but preferred
Freudenberg Medical is a global partner for the design, development, and manufacture of innovative medical device technologies. We offer the following services medical device, pharmaceutical and IVD clients worldwide − product design and development, silicone and thermoplastic molding and extrusion, complex catheter systems, assembly, packaging, and engineering services.
For nearly 30 years, medical device and healthcare companies around the world have looked to Freudenberg Medical to make a difference as the custom manufacturer medical industry leaders can trust. We operate FDA-registered, ISO 13485 certified medical device facilities with Class 7 & 8 cleanrooms. Freudenberg Medical maintains design and manufacturing centers in California, Indiana, Massachusetts, Minnesota, Costa Rica, Europe and Asia.
Location: Garita, Costa Rica (LOCAL Candidates ONLY)
Summary: Seeking a hands on SalesForce.com System Administrator (SSA) who is ultimately responsible for the maintenance, configuration, and reliable operation of the SalesForce.com platform (“the system”) utilized by Freudenberg Medical. They will seek to ensure the availability, performance, and security of the system meet intended needs and requirements, while operating within related service agreements and budgets. The SSA may acquire, install, or upgrade components and software; provide routine automation or system improvements; maintain security policies; troubleshoot/resolve system issues, and provide user support or training. Serving as the system “expert,” they will lead the ongoing maintenance and improvements of the system. They will work with key users, representing various functions of the business to identify and document process and system requirements; thus allowing for development of standard process and usage of the system. When required, they will employ change management processes to control changes to the system. As such, the SSA may serve in various capacities, consisting of system administration, project management, and business analysis activities.
It’s an exciting time to work at Freudenberg Medical. We know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards, and outstanding people make Freudenberg Medical the employer of choice in this industry. We offer a competitive salary plus a full range of benefits.
Do you have any questions?
Freudenberg Medical Minimally Invasive Solutions
Rachel Peterson ∙ Human Resources ∙ 2301 Centennial Blvd. ∙ 47130 Jeffersonville, IN ∙ www.freudenbergmedical.com/MIS